Refunds Policy
WICKERANDWIND · HOME & LIVING
Returns & Refunds Policy
A straightforward guide to returns, order cancellations, and refunds for U.S. customers.
At wickerandwind, we want you to feel confident about your purchase. This policy explains our voluntary 30-day return program, how to request a return, what happens when an order arrives in multiple shipments, and how refunds are handled for orders delivered in the United States.
01
Our 30-Day Voluntary Return Policy
Eligible purchases may be returned within 30 calendar days after delivery. If your order is delivered in multiple shipments, the 30-day period begins on the day the last item in the order is received.
This 30-day return period is a voluntary policy offered by wickerandwind. It is separate from any rights available under applicable U.S. federal or state law. Nothing in this policy limits consumer rights that cannot legally be waived.
02
Eligible Returns Are Free
Returns accepted under our 30-day voluntary return policy are free of charge. wickerandwind does not charge customers return shipping fees or restocking fees for eligible returns.
Please contact our customer service team before sending an item back. We will provide the applicable return instructions and confirm the return arrangement for your order.
03
How to Request a Return
To arrange a return, email assistteam@wickerandwind.com. Include your order number and enough information for us to identify the item or items you wish to return.
Our team will review your request and provide the return instructions. Please wait for our confirmation before shipping anything back. Do not send merchandise to the business address listed below unless we specifically confirm that it is the correct return location.
04
Orders Delivered in Multiple Shipments
If your order arrives in more than one shipment, the 30-day voluntary return period begins when the final item in that order is delivered. If an order contains several goods, lots, or components delivered separately, the final delivery date is used to calculate the return window for the order.
05
Order Cancellations Before Shipment
You may request to cancel an order if it has not yet shipped. Please contact us as soon as possible and include your order number so we can check its status.
Once the order has shipped, a cancellation request will be handled under the 30-day voluntary return policy or any other rights that apply to your purchase.
06
Refunds
Approved refunds are issued to the original payment method. We aim to process an approved refund within 14 calendar days after receiving your return notice. For a return involving physical goods, we may wait until the goods have been received or you have provided proof that they have been shipped, whichever happens first.
Once wickerandwind has issued the refund, your bank or payment provider may need approximately 3–7 business days to post the credit to your account. This bank posting period is separate from the time it takes us to issue the refund.
Where a refund of the standard delivery charge is required by applicable law, it will be included. If you selected a delivery service that costs more than the standard option, the additional upgrade cost is not refundable to the extent permitted by law.
07
Damaged or Defective Products
If an item arrives damaged or appears to have a product defect, contact us with your order number and a description of the issue. Photos of the item, its packaging, and the affected area can help us review the matter.
A product defect or damage claim is separate from a change-of-mind return under the 30-day voluntary policy. Applicable warranty and consumer rights are not limited by the 30-day return period. We will review the issue and explain the available next steps.
08
U.S. Shipping Information
The total estimated delivery time is 5–8 business days. This is the overall estimate for order processing and delivery; a separate preparation period is not added to this range.
Orders of $489 or more qualify for free shipping. Orders below $489 have a shipping charge of $16.
Depending on the order and available logistics, shipments may be handled by DHL Express, UPS, or FedEx. A specific carrier is not guaranteed for every order. Tracking details will be provided when they are available.
09
Contact Information
For questions about an order, return, or refund, please contact our customer service team:
HAIDAR ALABEDY · wickerandwind
2003 MAYFIELD VILLA DR
ARLINGTON, TX 76014
United States
Email: assistteam@wickerandwind.com
Phone: +1 (682) 025-6719
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (Arlington, Texas), excluding local public holidays.
Thank you for shopping with wickerandwind. We appreciate your business and are here to help with your order.