The stated total timeframe for processing and delivery is 5 to 8 business days.

Shipments may be entrusted to DHL Express, UPS, or FedEx. The carrier actually used depends on the order and is not guaranteed in advance.

When tracking is available, check the information associated with the shipment to see its progress. Keep your order number for any customer service request.

An order may be split into several packages. In this case, each part may progress separately and not be delivered at the same time.

Make sure the delivery details entered at the time of order are correct. If you identify an error before shipping, contact customer service immediately.

Check the apparent condition of the package and compare the items received with your order. In case of any visible anomaly, keep the useful information and contact customer service.

Check the tracking information and the immediate delivery area, then contact customer service with your order number if the situation remains unexplained.

If the stated timeframe has passed, contact customer service so the situation can be examined using the tracking and available order information.

Shipping is free from €489. Below €489, shipping costs are €16. Product prices are displayed including VAT.

If you wish to return an item, the voluntary return period is 30 days from the delivery of the last item. The 14-day right of withdrawal, when applicable, remains a separate legal regime.