An order that has not yet been shipped may be subject to a cancellation request.

Once the item has shipped, the request is no longer considered a pre-shipment cancellation. It must be handled according to the voluntary return procedure or, when the conditions are met, according to the legal right of withdrawal.

Send your request to assistteam@wickerandwind.com or call customer service during the hours listed at the bottom of the page.

To make it easier to identify the order, please provide your order number and clearly explain the requested modification or cancellation.

If you wish to change an item, quantity, variant, or other order detail, contact customer service before shipping. The response will depend on the actual status of the order at the time the request is reviewed.

If you entered incorrect contact or delivery information, report it immediately. A modification should not be considered guaranteed until it has been processed before shipping.

No specific cancellation fee is added in the stated rules for an order that can be canceled before shipping.

If cancellation is no longer possible because the product has shipped, the voluntary policy provides 30 days from the delivery of the last item. Eligible returns are free, with no restocking fees.

When the legal right of withdrawal applies, you have 14 days to notify us of your decision according to the rules on the Right of Withdrawal page. This right is separate from the 30-day voluntary return period.

When a refund is due under a valid withdrawal, the merchant's legal timeframe is separate from the banking timeframe. After the refund is issued, it may generally take 3 to 7 business days to appear in your account.