The right of withdrawal is a legal right of 14 days. The 30-day voluntary return policy offered by wickerandwind is separate from this right.

For goods, the period is calculated from their receipt. When several goods, lots, or items from the same order are delivered separately, the applicable period begins from the receipt of the last good, last lot, or last item concerned.

You do not have to explain or justify your decision to withdraw.

You can use the form on this page or send any other unambiguous statement expressing your intention to withdraw, notably to assistteam@wickerandwind.com. The use of the form is not mandatory.

After validly exercising your right of withdrawal, you must return the goods within the applicable legal period, at the latest within 14 calendar days following the sending of your declaration of withdrawal.

wickerandwind covers eligible returns: no return fees are charged to the consumer and no restocking fees are applied.

wickerandwind refunds the legally due amounts at the latest within 14 days following the date it is informed of your decision to withdraw. For a sale of goods, the refund may be deferred until the goods are recovered or proof of their shipment is received, whichever occurs first.

When provided by law, the refund includes the cost of eligible standard delivery. The surcharge resulting from the voluntary choice of a delivery method more expensive than the offered standard method is not refunded.

After the refund is effectively issued, your bank or payment provider may generally require 3 to 7 business days to display the amount. This banking display period is distinct from the legal refund period applicable to the merchant.

If the legal right of withdrawal period has expired but the voluntary 30-day period is still open, your request may be reviewed under the voluntary return policy. The two regimes remain distinct.