Frequently Asked Questions

FAQ · Products, Orders and Delivery

Frequently Asked Questions

Find here the essential answers before and after an order on wickerandwind.com. For details specific to an item, the product page remains the reference.

01

What types of products does wickerandwind offer?

The catalog includes kitchen furniture, storage and organization, sofas and seating, outdoor furniture, as well as tables and desks.

02

Are the dimensions the same from one model to another?

No. Dimensions vary by reference. Always check the measurements indicated on the product page before ordering.

03

What materials can I find?

Depending on the products, the product pages mention wood panels, metal, steel, aluminum, glass, tempered glass, fabric, or woven resin.

04

What payment methods are accepted?

Visa, Mastercard, American Express, JCB, Discover, and Diners Club are the only payment methods listed for the store.

05

How much is delivery?

Delivery is free from €489. For an order under €489, shipping costs are €16.

06

What is the delivery time?

The total time including processing and shipping is 5 to 8 business days.

07

Which carrier will deliver my order?

Depending on the order, shipping may be handled by DHL Express, UPS, or FedEx. No specific carrier is guaranteed for each order.

08

Can I cancel my order?

You can request cancellation as long as the order has not been shipped. After shipping, the request is subject to the applicable return or withdrawal procedure.

09

How long is the voluntary return period?

wickerandwind offers 30 days from the delivery of the last item in the order. Eligible returns are free and no restocking fee is applied.

10

What is the legal right of withdrawal period?

When applicable, the legal right of withdrawal for distance selling is 14 days. It is distinct from the 30-day commercial return policy.

11

What to do in case of a defect?

Contact customer service. Requests related to the legal guarantee of conformity or the guarantee against hidden defects are not limited to the 30-day voluntary return period.

Operator Information

HAIDAR ALABEDY · wickerandwind

Address: 2003 MAYFIELD VILLA DR, ARLINGTON, TX 76014, United States

Email: assistteam@wickerandwind.com

Phone: +1(682)025-6719

Website: wickerandwind.com

Customer service: Monday to Friday, from 09:00 to 17:00, Arlington, Texas local time (Central United States time zone), excluding local holidays.