Ordering assistance
Before completing your purchase
Ordering guide
This page brings together useful checks to help you choose a piece of furniture, confirm delivery information, and understand the payment terms before finalizing an order.
01
Identify the right use
Start by checking the category and intended use indicated on the product page: kitchen, storage, living room, workspace, patio, or garden, depending on the product.
02
Read the entire product page
The specifications that apply are those listed for the selected model. Do not apply the dimensions, materials, or features of another item from the catalog.
03
Check the dimensions
Measure the available width, depth, and height, then compare them to the dimensions on the product page. Also take into account the route needed to bring the furniture to its location.
04
Check the materials
Materials vary by model. The catalog may mention wood panels, metal, steel, aluminum, glass, fabric, or woven resin.
05
Check the configuration
When the product page mentions drawers, shelves, doors, casters, adjustable elements, or modularity, make sure this configuration meets your needs. These features are not available on all products.
06
Displayed price
For consumers in France, prices are displayed including VAT and any applicable taxes.
07
Shipping costs
Shipping costs €16 for orders under €489. For orders of €489 or more, shipping is free.
08
Payment methods
Payment is accepted only by Visa, Mastercard, American Express, JCB, Discover, or Diners Club.
09
Estimated delivery time
The total processing and delivery time is 5 to 8 business days. No additional preparation time is added to this range.
10
After confirmation
If you wish to request a change or cancellation, contact customer service promptly. A cancellation can be requested before shipping; after shipping, the return or withdrawal rules apply.
Operator information
HAIDAR ALABEDY · wickerandwind
Address: 2003 MAYFIELD VILLA DR, ARLINGTON, TX 76014, United States
Email: assistteam@wickerandwind.com
Phone: +1(682)025-6719
Website: wickerandwind.com
Customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m., Arlington, Texas local time (Central Time Zone), excluding local holidays.