The warranty against latent defects is neither to be confused with the 14-day right of withdrawal nor with the 30-day voluntary return, nor with the legal guarantee of conformity.

To fall under this regime, the defect must notably be latent, meaning it was not apparent at the time of purchase under the conditions provided by law.

The defect must be serious enough to make the item unusable for its intended use or to greatly reduce its usability.

The defect must have existed at the time of sale, even if it was only discovered later.

When the conditions are met, action based on the warranty against latent defects must be initiated within two years from the discovery of the defect, subject to other applicable legal limitations.

The consumer must be able to establish the existence of the latent defect. Documents related to the purchase, photographs, reports, or other useful technical evidence may help examine the situation.

When the warranty against latent defects applies, French rules notably allow the consumer to return the item and request a refund, or to keep the item and request a price reduction, subject to the legal conditions.

The 30-day commercial policy is a separate convenience. Its expiration does not turn a potential latent defect into a simple out-of-time request.

The same issue may need to be examined under the appropriate legal regime. The legal guarantee of conformity and the warranty against latent defects have different conditions and effects.

To report a defect that you believe may fall under latent defects, contact assistteam@wickerandwind.com with your order number and a detailed description of the problem.