For the products covered, the consumer generally has two years from the date the product is delivered to request that the legal guarantee of conformity be applied.

The request regarding the legal guarantee of conformity must be made to the seller. The consumer is not required to limit their recourse to the manufacturer to assert this guarantee against the seller.

The guarantee covers situations in which a lack of conformity meets the conditions provided for by the applicable rules. The assessment depends on the product, its description, and the nature of the reported defect.

When the legal conditions are met, bringing the product into conformity may take the form of a repair or replacement, depending on the rules applicable to the situation.

When a repair or replacement is carried out under this guarantee, French rules provide for bringing the product into conformity within a period that may not exceed 30 days from the consumer's request.

In certain situations provided for by law, notably when bringing the product into conformity is impossible, refused, or too late, or when the severity of the defect justifies it, the consumer may be entitled to a price reduction or the cancellation of the sale.

The implementation of the legal guarantee of conformity must not incur any cost for the consumer under the conditions provided for by law.

To facilitate the assessment of a request, keep your order information and provide a precise description of the defect along with any useful supporting evidence.

The voluntary 30-day return period is not the duration of the legal guarantee of conformity. The expiration of the voluntary return period does not end the applicable legal rights of conformity.

The right of withdrawal allows you to change your mind within the applicable legal period; the legal guarantee of conformity, on the other hand, addresses a lack of conformity. The two systems apply to different situations.

To report a defect that may fall under this guarantee, write to assistteam@wickerandwind.com and include your order number and any useful information for the assessment of the request.